PENTE LORI Korlátolt Felelősségű Társaság (PENTE LORI Kft.) (“we”, “us”, or “our”) is committed to providing customers with reliable service and a transparent shopping experience. This Return and Refund Policy explains the terms and conditions regarding product returns, exchanges, refunds, and related customer requests.
This policy applies to purchases, transactions, and services provided through our website and business activities related to comprehensive product retail intermediary services.
By placing an order or using our services, you acknowledge and agree to the terms described in this Return and Refund Policy.
1. Company Information
Company Name: PENTE LORI Korlátolt Felelősségű Társaság
Company Short Name: PENTE LORI Kft.
Registered Office: 4440 Tiszavasvári, Madách utca 24.
2. General Return Policy
We aim to ensure that customers receive products and services that meet reasonable expectations. If you experience an issue with a product or order, please contact us through the communication methods provided on our website.
Return and refund requests will be reviewed individually based on the specific circumstances, product condition, order details, and applicable regulations.
Customers are encouraged to carefully review product information before placing an order to ensure that the selected products meet their requirements.
3. Eligibility for Returns
A return request may be accepted when the following conditions are met:
- The request is submitted within the applicable return period required by relevant laws or agreed service terms;
- The product remains in its original condition;
- The product has not been used, damaged, altered, or improperly handled;
- Original packaging, accessories, and related materials are included where applicable;
- Proof of purchase or relevant order information can be provided.
Products that do not meet these conditions may not qualify for return or refund.
4. Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, or applicable regulations.
Non-returnable situations may include:
- Products that have been used, damaged, or modified after delivery;
- Products without original packaging or necessary components;
- Products returned without prior communication or approval;
- Products that cannot be returned due to hygiene, safety, or legal restrictions;
- Customized or specially prepared products where applicable.
Any exceptions will be handled according to applicable laws and the specific circumstances of each case.
5. Return Request Process
To request a return, customers should:
- Contact us through the communication methods available on our website;
- Provide relevant order details and information about the issue;
- Provide supporting information or images if necessary;
- Wait for confirmation before sending any products back.
Customers should not return products without prior communication, as unauthorized returns may not be processed.
6. Product Condition Requirements
Returned products must meet the following requirements:
- Products should be unused and in their original condition;
- All original packaging, labels, accessories, and included materials should be preserved;
- Products should be safely packaged to prevent damage during transportation.
Customers are responsible for ensuring that returned items are properly protected during shipment.
7. Return Shipping Responsibility
Return shipping responsibilities may depend on the reason for the return.
7.1 Product Issues or Errors
If a return is caused by an issue for which we are responsible, such as incorrect product delivery or other confirmed problems, we will review the situation and determine an appropriate solution.
7.2 Customer Preference Returns
If a return is requested due to personal preference, incorrect selection, or other customer-related reasons, the customer may be responsible for return-related costs where permitted by applicable laws.
8. Inspection of Returned Products
Once returned products are received, we may inspect the items to confirm:
- Product condition;
- Return eligibility;
- Compliance with this policy;
- The reason for the return request.
The result of the inspection will determine whether a refund, exchange, replacement, or other solution can be provided.
9. Refund Policy
If a refund is approved, we will process the refund according to the applicable payment and transaction procedures.
Refunds may include:
- The eligible product amount;
- Other applicable amounts determined according to the specific circumstances.
Refund processing time may vary depending on payment methods, financial institutions, and processing procedures.
10. Refund Exclusions
Refunds may not be provided in situations including:
- Products returned in unacceptable condition;
- Products damaged due to improper handling after delivery;
- Returns submitted outside applicable requirements;
- Requests that do not meet return conditions;
- Situations where applicable laws do not require a refund.
11. Exchanges and Replacements
Where applicable, customers may request an exchange or replacement instead of a refund.
Exchange or replacement requests will depend on:
- Product availability;
- The condition of the returned product;
- The reason for the request;
- Applicable business and legal requirements.
We reserve the right to determine the appropriate resolution based on each individual case.
12. Damaged or Incorrect Products
If you receive a product that appears damaged, defective, or different from your order, please contact us as soon as possible after receiving the product.
To help us review the issue, customers may be requested to provide:
- Order details;
- Description of the problem;
- Supporting photographs or other relevant information.
We will evaluate the situation and provide an appropriate solution where applicable.
13. Order Cancellation
Order cancellation requests may be considered before an order has been processed, prepared, or completed.
Once an order has entered processing, preparation, or fulfillment stages, cancellation may not always be possible.
Customers should contact us as soon as possible if they wish to request cancellation.
14. Consumer Rights
Nothing in this Return and Refund Policy affects any mandatory consumer rights granted under applicable laws and regulations.
Where legal consumer protection requirements provide additional rights, those rights will continue to apply.
15. Fraud Prevention and Abuse Protection
We reserve the right to refuse or limit returns, refunds, or exchanges in cases involving:
- Fraudulent activity;
- Repeated unreasonable return requests;
- Abuse of return procedures;
- False claims regarding products or orders.
This measure helps protect fair service standards for all customers.
16. Changes to This Return and Refund Policy
We may update this Return and Refund Policy from time to time to reflect changes in our business practices, services, or legal requirements.
Any updated version will be published on our website and will become effective when available.
Customers are encouraged to review this policy periodically.
17. Contact Information
If you have questions regarding returns, refunds, exchanges, or order-related issues, please contact us through the contact methods provided on our website.
We will review your request and provide assistance according to this Return and Refund Policy and applicable regulations.
PENTE LORI Korlátolt Felelősségű Társaság
PENTE LORI Kft.
Registered Office: 4440 Tiszavasvári, Madách utca 24.